Frequently Asked Questions
How does BooksBite work?
Simply scan your textbook's ISBN barcode using our app, receive an instant offer, accept it, and we'll send you a free prepaid shipping label. Ship your book and get paid within 24 hours of us receiving it.
How much will I get for my textbook?
Our AI pricing engine analyzes current market rates to provide competitive offers. Scan your book's ISBN in the app to get an instant quote based on the book's condition and current demand.
Is shipping really free?
Yes! We provide a prepaid shipping label at no cost to you. Just print the label, pack your book securely, and drop it off at any carrier location.
When will I get paid?
You'll receive payment within 24 hours of your book arriving at our facility. We offer direct deposit and PayPal as payment methods.
What condition must my textbook be in?
We accept textbooks in good, usable condition. Books should have minimal highlighting or writing, an intact spine, and all pages present. Heavy water damage, missing pages, or excessive wear may result in a lower offer or rejection.
Can I sell international editions or instructor copies?
We primarily accept standard US editions. International editions and instructor copies may be accepted at different rates. Scan your book in the app to see if we can make an offer.
What if my book doesn't have an ISBN?
Most textbooks have an ISBN barcode on the back cover. If yours doesn't, you can manually enter the book's title and author in the app to search for it.
Can I cancel after accepting an offer?
Yes, you can cancel before shipping your book. Once you've shipped it using our label, please contact support immediately if you need to cancel.
What happens if my book is damaged in shipping?
Pack your book securely to prevent damage. If a book arrives damaged beyond what was indicated when you accepted the offer, we'll contact you to discuss options.
Privacy Policy
Last updated: January 2025
Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and payment information
- Textbook information (ISBN, condition, photos)
- Shipping address and tracking information
- Device information and usage data
How We Use Your Information
We use the information we collect to:
- Process your textbook sales and payments
- Communicate with you about orders and offers
- Improve our app and services
- Comply with legal obligations
Data Security
We implement industry-standard security measures to protect your personal information. Payment data is encrypted and processed through secure payment processors. We never store complete credit card information on our servers.
Third-Party Services
We work with third-party service providers for payment processing, shipping, and analytics. These partners are bound by confidentiality agreements and only access information necessary to perform their services.
Your Rights
You have the right to access, update, or delete your personal information. Contact us at privacy@booksbite.com to exercise these rights.
Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this privacy policy from time to time. We'll notify you of significant changes through the app or via email.
Terms of Service
Last updated: January 2025
Acceptance of Terms
By using BooksBite, you agree to these Terms of Service. If you don't agree, please don't use our service.
Selling Your Textbooks
- You must own the textbooks you sell and have the right to transfer ownership
- Books must be accurately represented in terms of condition
- You're responsible for packaging books securely for shipment
- Offers are valid for 14 days from the date of quote
Payment Terms
- Payment is processed within 24 hours of book receipt and inspection
- If a book's condition doesn't match your description, we'll contact you with a revised offer
- You can choose to accept the revised offer or have the book returned at your expense
Prohibited Activities
You may not:
- Use the service for fraudulent purposes
- Submit false information about book condition
- Attempt to manipulate our pricing system
- Violate any applicable laws or regulations
Limitation of Liability
BooksBite is not liable for any indirect, incidental, or consequential damages arising from use of our service. Our total liability is limited to the amount paid for the specific transaction in question.
Dispute Resolution
Any disputes will be resolved through binding arbitration in accordance with the laws of the state where BooksBite is registered.
Changes to Terms
We reserve the right to modify these terms at any time. Continued use of the service after changes constitutes acceptance of the new terms.